Refunds
Once your claim has been approved, we’ll issue a refund to your original payment method within 10 business days. Please note that actual processing times may vary depending on your bank or payment provider. If you haven’t received your refund after 15 business days, we recommend contacting your bank first, as delays can occasionally occur. If you still need help, feel free to reach out to us at info@sylia.be we’re happy to assist.
Exchanges
At this time, we’re unable to offer direct exchanges. If you’d like a different product, please request a refund for the eligible item and place a new order for your preferred product. This approach ensures a faster and smoother experience.
Returns
Due to the nature of our skincare products, we only accept returns if the item is defective or damaged upon arrival. If you receive a faulty product, please contact us within 7 days of delivery at info@sylia.be.
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