At Sylia, we’re committed to processing and shipping your order promptly while ensuring every item meets our high standards. Please review the details below for more information on our shipping process.
Order Processing All orders are carefully processed within 48 hours of receipt and acceptance. This includes verifying order details, preparing your items, and ensuring they pass our quality control checks. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping & Delivery Times Once processed, your order will be shipped within 3 business days. Delivery times vary by destination, but most orders arrive within 7 business days after dispatch. Please note that unexpected delays such as customs procedures, high order volumes, or courier disruptions may affect delivery times.
If your order is significantly delayed, we recommend checking your tracking information and contacting the courier directly. For further assistance, feel free to reach out to us at info@sylia.be we’re here to help.
Shipping Locations & Costs All products are shipped from Europe, where they are crafted to meet our strict quality standards. Shipping costs are calculated at checkout based on your location and selected delivery method. These fees are the responsibility of the customer and will be clearly displayed before purchase confirmation.
International Shipping & Customs For customers outside the EU, international shipments may be subject to customs duties, taxes, or additional fees imposed by local authorities. These charges are determined by your country’s regulations and are not included in our shipping fees. We recommend checking with your local customs office before placing an order.
If your order is delayed due to customs clearance, please note that this is beyond our control. However, if you have concerns about your shipment, don’t hesitate to contact us.
Tracking Your Order Once your order has been dispatched, you’ll receive a confirmation email with a tracking number and link to monitor your package. Please allow some time for tracking updates to appear.
Lost or Stolen Packages We are not responsible for packages marked as delivered by the carrier. If your package is missing, we suggest checking with neighbors, your local postal office, or the shipping provider. If you need further help, contact us at info@sylia.be, and we’ll do our best to assist.
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